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Although ridesharing services have largely replaced traditional taxi services in our daily lives, would they perform better in an emergency? In a recent work published in Information Systems Research, a group of academics from Carnegie Mellon University (CMU) and Peking University investigate the advantages and disadvantages of each service during an emergency, such as a subway closure or terrorist attack. Their goal is to provide answers to these questions.Dr. Beibei Li, an associate professor of information technology and management at CMU’s Heinz College, stated that “our study offers significant insights into the design of platform strategies, especially for stimulating labor supply and providing incentives for urban transportation systems to adopt and use technology in response to urban emergencies.”

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