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Although ridesharing services have mostly replaced traditional taxi services in our daily lives, would they perform better in an emergency? This is what a team of researchers from Carnegie Mellon University (CMU) and Peking University hope to answer in a recent paper published in Information Systems Research as they examine the pros and cons of each service during an emergency, such as a subway closure or terrorist attack.“Our study offers important insights into the design of platform strategies, especially for stimulating labor supply and providing incentives for urban transportation systems to adopt and use technology in response to urban emergencies,” said Dr. Beibei Li, who is an associate professor of information technology and management at CMU’s Heinz College.

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